Privacy policy
Last updated: 13 November 2026.
Who we are
AI On Hand ("we", "us") provides AI consulting, setup, development, training and support. We are the data controller for personal data collected through this website. Contact: hello@getaionhand.com.
What we collect
- Booking and enquiry details you give us: name, email, phone, business name and what you'd like help with.
- Messages you send by WhatsApp, SMS, phone or email.
- Chat assistant answers — these stay in your browser and are only sent to us if you choose to send them.
- Basic technical data (e.g. anonymous visit statistics), if analytics are enabled.
How we use it and our lawful basis
- To respond to enquiries and arrange bookings — steps before entering a contract.
- To deliver services you've purchased — contract.
- To keep business and tax records — legal obligation.
- To improve our website and services — legitimate interests.
We never sell your data. We only send marketing if you've agreed, and you can opt out at any time.
Who we share it with
Trusted providers that help us operate, such as email, messaging (WhatsApp/Meta), booking, hosting and accounting services. They process data only on our instructions. Some may store data outside the UK, in which case appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) apply.
Your business systems and data
When we work on your systems we use accounts you own, ask for your approval before accessing them, use only the access needed and treat all information as confidential.
How long we keep it
Enquiries that don't become work: up to 12 months. Customer records: 6 years for tax and legal purposes.
Your rights
You can ask to access, correct, delete or restrict use of your data, object to processing, or request a copy in a portable format. Email us to make a request. UK customers can also complain to the Information Commissioner's Office at ico.org.uk.
If you're in the United States
California residents (and residents of other states with similar laws) have the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell or share your personal information for advertising, and we don't knowingly collect data from children under 13. To use these rights, email us — we won't treat you differently for doing so.
How we use AI with your information
We use business-grade AI tools that don't train on your data, and we never put your confidential information into a public AI tool. On request, we can work only with private, local AI so your information never leaves your own systems.
Cookies
This site uses no advertising cookies. If we add analytics, we'll use privacy-friendly tools or ask for your consent first.