Terms of service

Last updated: 13 November 2026.

Bookings

Booking requests made on this website are confirmed by us personally by email or message. A time slot is only reserved once confirmed. Paid sessions may require payment in advance.

Cancellations

You can cancel or reschedule free of charge up to 24 hours before a session. Later cancellations or missed sessions may be charged in full. If we need to cancel, we'll offer a new time or a full refund.

Quotes and scope

For projects, we agree the scope and price in writing before paid work begins. Additional work outside the agreed scope is quoted separately.

Third-party costs

AI subscriptions, API usage, hosting and other third-party services are your responsibility unless agreed otherwise. We explain expected costs in advance. Accounts are set up in your name wherever possible.

Ownership

Once paid for, work we create specifically for you (code, documents, configurations) belongs to you. We may reuse general know-how and non-confidential techniques.

AI limitations

AI tools can make mistakes. We test what we build and recommend human review of important outputs, but you remain responsible for decisions made using AI tools. We don't guarantee specific business results.

Confidentiality

We keep your business information confidential and use it only to deliver our services. See our privacy policy.

Liability

Our total liability for any claim is limited to the fees paid for the relevant service. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Law

These terms are governed by the laws of England and Wales. If you are a consumer, you keep any mandatory rights under the law where you live.

Prices & currency

Prices are shown in pounds sterling (GBP) for UK customers and US dollars (USD) for US customers. You pay the price in the currency shown on your quote or invoice.